Shipping policy

Shipping Policy

Last Updated: July 2026

At Rifyo, we are committed to delivering your order safely and efficiently. Please review our shipping policy below.

Delivery Coverage

We deliver throughout Indonesia.

For deliveries within the Greater Jakarta area (Jabodetabek), orders are fulfilled using Rifyo Logistics. Deliveries outside Jabodetabek are handled by trusted third-party logistics partners.

Shipping Fees

  • Free delivery is available within the Jabodetabek area using Rifyo Logistics.
  • Shipping fees for destinations outside Jabodetabek will be calculated based on the delivery location and selected shipping service.

If your destination requires a custom shipping arrangement, please contact our Customer Care via WhatsApp for assistance.

Delivery Time

Estimated delivery times are as follows:

  • Jabodetabek: approximately 2–4 business days after payment has been confirmed.
  • Outside Jabodetabek: approximately 3–10 business days, depending on the destination and logistics provider.

Please note that delivery estimates are provided for reference only and may vary due to product availability, weather conditions, public holidays, or circumstances beyond our control.

Delivery Schedule

Rifyo Logistics operates Tuesday through Sunday and is closed on Mondays and Indonesian National Holidays.

For deliveries handled by third-party logistics providers, delivery schedules are subject to each provider's operating policies.

Order Collection

Customers who wish to collect their order may arrange a self-pickup by contacting Rifyo via WhatsApp before placing their order. Pickup is subject to confirmation and product availability.

Delivery Address

Please ensure that your shipping address and contact information are accurate and complete before completing your purchase.

Rifyo is not responsible for delays or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

Damaged Shipments

Customers are encouraged to inspect their order immediately upon delivery.

Any damage, missing items, or manufacturing defects must be reported within 24 hours of receipt, together with supporting photographs, to enable us to process a warranty or replacement claim in accordance with our Return & Refund Policy.